This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the domain name www.rioways.com (the “Website/App”) and should be read along with the Terms of Service and Privacy Policy displayed on the Website.
We only accept refund and cancellation requests that are made in accordance with this Policy. We are not obligated to allow any other cancellations, exchanges, or refund any other payment, except in accordance with our policies.
Common Conditions & Lead times across all Customers
Reversal request should reach to us within 24 hours of transaction time
Reversal ownership solely lies with the Customer
Reversal depends on case to case basis.
Reversal usually takes 7-8 working days from the Company
No reversal policy for Post-paid transactions
Amount can only be transferred from a wrong customer id to the correct customer id only once a year in particular customer id (To and FROM).
No reversal policy for cable tv and broadband subscription
For reversal requests due to fraudulent recharges, the request should be accompanied by the scan copy of the FIR /police complaint lodged by the affected party
You will get the refund automatically for failed recharges in your bank account/credit card, if you don’t get the refund for failed recharge then you are required to forward the request to support@rioways.com in within 24 hrs. of payment to get the refund. Mention your reference number, transaction ID, Payment ID, Date of Payment and Amount Paid.
However, the refund shall be done in accordance with the operator’s refund policy.
For hardware, returns shall only be accepted if the hardware is damaged. Once we approve the return request, the amount shall be processed within 14 working days and transferred to the bank account of the User.
No other return, exchange or refund requests shall be entertained.